Shipping policy
Syncry ships physical products to valid addresses in the United States that are accepted at checkout. The standard estimated delivery period is 4 to 7 business days from order confirmation, unless another period is shown before purchase. Business days are Monday to Friday, excluding relevant public holidays.
Delivery times are estimates, not guaranteed arrival dates, unless Syncry expressly confirms otherwise. Customs inspections, carrier disruption, severe weather, high demand, security checks, and incorrect addresses may cause delays outside Syncry’s reasonable control. Shipping charges are shown at checkout before payment. When tracking is available, the tracking number or link will be sent by email.
If Syncry learns before dispatch that it cannot meet the stated shipping period, it will provide a revised date or the option to cancel for a prompt refund. If tracking has not moved for three business days, or delivery has not arrived after the seventh business day, contact leahwa90@gmail.com so Syncry can investigate with the carrier.
Visible delivery damage should be reported as soon as reasonably possible, preferably with photographs of the item, packaging, and shipping label. This request does not reduce mandatory consumer rights. U.S. imports may be subject to customs clearance, duties, taxes, or carrier fees. Unless checkout expressly states that these costs are included, they are paid by the recipient. Syncry will provide accurate commercial documentation and will not declare false values.
Please check your delivery address carefully. Address-correction requests should be emailed immediately, but a change cannot be guaranteed after dispatch.