Refund policy
Syncry accepts return requests for eligible physical products within 14 calendar days after delivery. To begin a return, email leahwa90@gmail.com with your name, order number, the item you wish to return, and the delivery date. You do not need to state a reason when exercising the right of withdrawal.
After your request is received, Syncry will provide return instructions and confirm the correct return address. Do not send any item back without prior authorization. Products should be returned complete and, where reasonably possible, with their original packaging, accessories, manuals, and promotional items. Customers may inspect a product as they would in a physical store. A reasonable deduction may apply only where a product has lost value because it was used or handled beyond what was necessary for inspection.
For a change-of-mind return, the customer is responsible for the direct cost of return shipping. We recommend using a tracked service and keeping the shipping receipt. If an item is wrong, damaged, incomplete, or defective, Syncry will cover reasonable return costs after reviewing the case. Please contact us before arranging return shipping.
Personalised or made-to-order goods, rapidly perishable products, sealed health or hygiene products after the seal has been opened, and goods inseparably mixed with other items may be excluded from the right of withdrawal where the law allows it. Sale items keep their ordinary legal rights; a “final sale” label does not remove rights that cannot legally be waived.
Once an approved return is received and inspected, Syncry will refund the original payment method. For a valid full-order withdrawal, the refund includes the price of the returned products and the least expensive standard delivery option originally offered. Premium-delivery upgrades are not refundable. Syncry will process the refund without undue delay and no later than 14 calendar days after receiving the withdrawal notice, although it may wait until the product or proof of return has been received.
Customs duties, import taxes, or clearance fees paid directly to a carrier or authority are not collected by Syncry and must be reclaimed from the relevant entity where possible. Cancellation requests should be sent immediately by email. Syncry will try to help before dispatch but cannot guarantee changes once fulfilment has started.